After 20 years of helping pharmacists land the right roles, I can tell you this with certainty: what makes or breaks an interview isn’t your GPA, certifications, or resume bullet points. It’s how well you communicate, how you think, how you work with others, and why you make the decisions you do.
Behavioral interviews questions are a tool to help hiring managers understand if you're the kind of team member they can count on when things get tough.
I've prepped hundreds of pharmacy candidates for these interviews and found candidates stand out when they express how they think and solve problems – rather than trying to impress with accolades.
What Are Behavioral Interviews?
Behavioral interviews are based on a simple idea: past behavior predicts future performance. The questions may sound open-ended, but they’re looking for insight into your character, your decision-making, and how you interact under pressure.
For example: “Tell me about a time you had a conflict with a coworker. What did you do?”
This question isn't just about conflict. It's about whether you take responsibility, how you approach communication, and whether you learn from tough moments.
The First 30 Seconds Matter Most
Clarity counts. You have seconds to make your first impression. Begin each answer by briefly stating the core value that shaped your response—whether that’s empathy, accountability, safety, teamwork, or attention to detail.
When you lead with your values, you guide your interviewer to hear your story through the most flattering lens. You show them not just what you did—but why you did it that way.
Use the STAR Framework (But don’t let it box you in)
I encourage every candidate I coach to use STAR. Leave a lasting impression by being purposeful.
Structure your answers in the STAR framework:
S = Situation: What challenge were you facing?
T = Task: What was your responsibility?
A = Action: What did you actually do?
R = Result: What changed because of you?
DO: Highlight the ‘why’ that motivated your Actions and the ‘how’ that created the Result.
DON’T: Overwhelm your interviewer with details describing the ‘what’ of the Situation or Task.
Effective answers to behavioral interview questions reflect on the foundational values that guided your actions such as trust, collaboration, empathy, customer focus, data-driven decision-making, fairness, relationships, accountability, or transparency.
Top Preparation Tips
Preparation builds confidence—and confidence makes all the difference in an interview. Here are ten things I recommend every pharmacist do before facing behavioral questions:
- Review the job posting carefully to identify the values and skills being emphasized.
- Make a list of 5–7 real work situations you’ve experienced that highlight your judgment, leadership, collaboration, and problem-solving.
- Identify your core workplace values—these are the principles that guide how you work and interact.
- Practice using the STAR method to tell concise, clear stories based on those situations.
- Record yourself on video answering a few behavioral questions to assess tone, clarity, and confidence.
- Get feedback from a colleague or mentor on your storytelling clarity and impact.
- Prepare for follow-up questions—interviewers may dig deeper, so know each story well.
- Research the employer’s culture and values so you can reflect alignment in your answers.
- Practice stating your values at the start of each answer—it sets the right tone immediately.
- Get rest the night before and dress professionally—your mindset and presence matter as much as your message.
Video Interview Hack
If your interview is virtual, here’s a tip that always helps my candidates nail their responses:
Write down your top 3–5 values on sticky notes and post them on the side of your screen. Glance at them as you answer. This simple cue can help you stay grounded, authentic, and aligned.
Final Thoughts
Remember, behavioral interviews aren’t about having the “perfect” answer—they’re about showing who you are and how you work. When you lead with your values, tell clear stories, and focus on how you solve problems, you stand out for all the right reasons. Whether you’re stepping into a new pharmacy setting, exploring contract work, or moving into a leadership role, preparation is your secret weapon. And if you ever need a sounding board or insight into what hiring managers are really looking for, I’m here to help. You’ve got this.
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